FAQ's  - Frequently Asked Questions


Below you will find some useful tips, general information and questions asked by people when choosing and ordering their wedding stationery. We hope these will help you to plan your wedding day successfully.

How do I order a sample?
To order a sample, please download the form below. Samples can be tailored specifically to your wedding day. This will give you an idea and feel for the stationery. Or you can email your sample request: [email protected]
Click to download sample order form

How can I place an order with you?
Place your order using either our online order form, download a mail order form from this site or contact us to post / email a form to you.
Click here to download an order form
On receipt of your order we will contact you to confirm the order, answer any questions you may have, discuss the design and agree a production schedule that suits you. Your complete order will then be confirmed by post or email with a final cost summary.
At I-Do-Wedding Designs our sense of personal involvement and open communication ensures you receive the best possible service at all times. If you need any help or advice with your order, or completing the form, please call us on Tel: 01603 443916 / Mob: 07545 994726 or Email: [email protected]

How long before I receive my order / cost summary?
Customers should expect to receive their order / cost summary within 48 hours of you order being received.

How do I confirm my order?
If you are happy with the order / cost summary, simply sign and return the booking form along with the 50% payment required. We will then agree the production schedule with you, timings will suit your requirements for proofing and delivery. Confirmation of your order, payment and schedule will be sent to you. Production will then start.

What if I dont have my final numbers at time of booking?
You can give us your best estimate on numbers for invitations, save the date cards, place cards etc. If at a later date (before printing begins), more or less are required, we will adjust your final invoice.

How will my order be delivered?
We use either Royal Mail Special Delivery or Parcelforce to deliver the majority of our orders. Deliveries take place Monday to Friday and will require a signature. We are more than happy to send orders to work addresses (please mark on order form). If you are not in to sign then most deliveries will be left at your local Post Office.

How much is Delivery?
Orders vary in size, therefore the delivery costs vary, but typically it will be between £10.00 - £20.00

Is there a minimum / maximum order?
There is no minimum / maximum order. We have the capacity to meet your requirements no matter the size.You may order whatever quantity you require of any of the items available.

Can I change the colour of the design I have seen?
Yes. With all of our designs / illustrations we offer a colour match service. Please do not hesitate to get in touch to discuss your requirements.

Do your invitations come with envelopes?
Yes. We supply quality matching envelopes for posting with all our invitations, this is included in the price. If your design includes an RSVP card, we can supply the return envelope at an extra cost of 15p each.

Can you match colours from a fabric swatch?
Yes, we will do our best to tie-in to your wedding colour scheme. You can send us a swatch of fabric or sample of your wedding colour, which we will match as closely as possible.

Can I choose my own wording?
We have suggested wording for your wedding invitations, however we are more than happy to work with you on variations, or something entirely original written by yourself, just let us know.

Is there an extra cost to have each invitation personalised with individual guests names?
There is ‘no extra cost’. We offer the option of personalising each invitation by printing the individual guests’ names, as per your guest list supplied by you. Names can be printed in either a matching or contrasting typeface.

Can I choose my own typeface?
You can mix and match any typrface from our current range of font sets, we offer examples of contemporary, traditional through to classic typeface options. However if you are looking for something specific, we will do our best to source the font set.

What is included in the prices?
Prices include all card stock, typesetting/design, proof supplied for approval, illustrations, printing of stationery, personalising invitations if required, envelopes with the following items: save the date cards, wedding/evening invitations and thank you cards.

Can I use a foreign language on my invitations?
Orders for foreign language printed invitations are accepted, please note your requirements on the order form. We would request the foreign text be supplied electronically and the customer pay particular attention when checking proofs. Please not that not all fonts work with all languages.

What is a proof?
A proof shows how the wording and illustrations will appear on your wedding stationery, as well as the colour and style of the text you have chosen.

How many wedding invitations should I order?
You may have set a limit on the number of people that you wish to invite to the wedding and reception. We recommend that you order a few spare wedding invitations to allow for mistakes, to invite replacement guests if anyone cannot attend your wedding and to keep as souvenirs.

Can I include additional information with my wedding invitations?
Most of our stationery designs include the extra information a bride and groom would wish to add, for example, directions and map to the church/venue/reception, details of accommodation, gift list, etc. We can print any further information for you on separate note cards, at an additional cost per card, in a variety of colours/designs to match your wedding invitations.

Do I have to order entire stationery sets?
No. You can pick and choose the items you need. However, many of our customers do opt for most of the items as the full set gives a fantastic impression from start to finish.

I am having a very large wedding, can we get a discount?
Yes - we offer a 10% discount if your order includes any 4 of the following - save the date cards, wedding day invitations, evening invitations, order of service, place names or thank you cards. You must order at least 50 of each item and order everything at the same time. If you have a very large wedding, please contact us for further discounts that may be available at the time.

What details do I need on my Order of Service?
Entrance music, hymns, prayers, marriage, readings, exit music. Always check the format and hymns with your clergy before placing your order.

Do you require a deposit?
Yes, you will be asked to pay a 50% deposit on the total order cost when returning your order confirmation form. The remaining 50% and postage costs are payable 7 days before delivery of the last item ordered.

Which payment methods do you accept?
We only accept Cheque payment at this time. Payable to: I Do Wedding Designs

What if I change my mind, what is your refund policy?
The 50% deposit of your total order value required when placing your order, is non-refundable. If you choose to cancel your order before it has been sent to print, we will request payment for any costs incurred. Once your order has been sent to print, we will request full payment of your order even if you decide to cancel. As all of our stationery is personalised to your specific requirements we can only offer refunds or replacements if the stationery is found to be damaged, or does not meet the agreed specifications.


A Guide to Wedding Stationery

Save the date cards
It has become very popular for the couple to send a “save the date card” before sending the main wedding invitation. These are particuarly useful if you are getting married at a time when people might be expected to have other commitments (i.e. Christmas and summer holidays). These cards can be sent as soon as a wedding date has been finalised (most usually when the wedding venue has been booked). These cards are to inform your guests that a date has been set, they will be requested to attend and further details will follow. As no further information is given they can be sent out much earlier than an invitation and are typically sent 6-8 months before the wedding. All of our stationery collections on this site include a “save the date card” design.

Wedding Day & Evening Invitations
The wedding invitation is usually sent out about 12 weeks prior to the wedding day to allow plenty of time for the guests to reply. The earlier people reply the earlier you will have certainty as to the number of people coming to your wedding, it is considered courteous to include a stamped addressed envelope for the RSVP.
On this site we show variations of wording you can use for the wedding invitation. However, if you prefer to write something personal we can print any wording you wish to use.

Reply cards
Reply cards are included with most of our wedding invitation collections, this is for convenience and to encourage a quick reply, and will in turn allow you to finalise numbers and cost earlier on. It is considered courteous to include a stamped addressed envelope for the RSVP.

Place cards
These name cards follow the theme of your wedding collection design and are used to indicate where each guest is seated at the wedding breakfast and are used to compliment the wedding table plan. On this site we offer two types of placecards, the standard tent style and the tag style including ribbon, which can be tied to/around the favour.
You would normally only need enough placecards for each of the guests attending your wedding breakfast.

Menu
The table menu cards are used to let your guests know what food will be served for the wedding breakfast. It is advisable to check with your wedding venue before ordering your menu cards that it accords with their understanding of the menu.

Thank you cards
Thank you cards are sent out after the wedding to thank all your guests for attending and their kind wedding gifts. The cards will be left blank inside for the couple to hand write an individual message in the card.